The Official Joroto Blog » e-mail error http://www.joroto.com/blog From the people at Joroto, Inc. Thu, 20 Oct 2011 21:10:33 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 the server did not provide a certificate during the session e-mail error http://www.joroto.com/blog/2010/01/21/solving-%e2%80%9c-the-server-did-not-provide-a-certificate-during-the-session%e2%80%9d-e-mail-error/ http://www.joroto.com/blog/2010/01/21/solving-%e2%80%9c-the-server-did-not-provide-a-certificate-during-the-session%e2%80%9d-e-mail-error/#comments Fri, 22 Jan 2010 01:41:29 +0000 John Boukis http://www.joroto.com/blog/?p=318 Continue reading →]]> This is written for a user of The Bat! Adjust accordingly if your e-mail client is stating that your provider is not providing a certificate.

1) Go to the SSL link at your Internet Provider. If you are using secure e-mail, this is the POP3/SMTP link in your e-mail configuration.
example: http://host271.hostmonster.com/

2) Click on the “lock” icon in the web browser, or choose SAFETY/SECURITY REPORT, or figure it out for your browser.

3) VIEW CERTIFICATE

4) COPY TO FILE

5) Save the certificate to the hard drive as *.P7B
a) Enable “INCLUDE ALL CERTIFICATES IN THE CERTIFICATION PATH IF POSSIBLE”

6) In your e-mail client (instructions here are for The Bat!)

a)Right click on one of your accounts and select PROPERTIES

b) Select EDIT PERSONAL CERTIFICATES

c) Select IMPORT and choose the certificate file

d) When the certificate entries are displayed:

1) Double click each entry

2) Select ADD TO ADDRESS BOOK

7) Send some e-mail and bask in the glory that you have overcome either your software vendors intelligence or your provider’s pride.

Mr. Know It All can tell us who the culprit is.

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