the server did not provide a certificate during the session e-mail error
This is written for a user of The Bat! Adjust accordingly if your e-mail client is stating that your provider is not providing a certificate.
1) Go to the SSL link at your Internet Provider. If you are using secure e-mail, this is the POP3/SMTP link in your e-mail configuration.
example: http://host271.hostmonster.com/
2) Click on the “lock” icon in the web browser, or choose SAFETY/SECURITY REPORT, or figure it out for your browser.
3) VIEW CERTIFICATE
4) COPY TO FILE
5) Save the certificate to the hard drive as *.P7B
a) Enable “INCLUDE ALL CERTIFICATES IN THE CERTIFICATION PATH IF POSSIBLE”
6) In your e-mail client (instructions here are for The Bat!)
a)Right click on one of your accounts and select PROPERTIES
b) Select EDIT PERSONAL CERTIFICATES
c) Select IMPORT and choose the certificate file
d) When the certificate entries are displayed:
1) Double click each entry
2) Select ADD TO ADDRESS BOOK
7) Send some e-mail and bask in the glory that you have overcome either your software vendors intelligence or your provider’s pride.
Mr. Know It All can tell us who the culprit is.
Miscellaneous Apps and Services, Presidential Speak
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e-mail error, the bat, the certificate is invalid, the server did not provide a certificate
Themocracy
Talked to Tom about this. After his initial, “Newbies!” comment for those of us who had this problem, both on Windows and Mac, he then became helpful.
Apparently under a newer system, certificates cannot be renewed. Our provider may have renewed a certificate, which renders it invalid. After my phone call and who knows how many others, they may have issued a new certificate. Apparently not only Windows XP, but also Apple Mail (Steve you’ll have to show this to me some day, sounds fascinating!) choked on this. Our Apple guy (every company needs one) was able to delete his certificate, and the Apple system reliably downloaded the new chain of certificates. The Bat! e-mail client is one that has the worse hissy fits, thus I had to jump through the above hoops to update it.
Tom also stated that Windows just plain has trouble with PKCS12 certificates. If a provider issues such, that could be a problem also.
I do have one customer using the Bat! version 3.9xx in Windows 98. He has downloaded the complete chain certificate himself, repeatedly imported it into the Bat! and added it to the address book, with no luck in eliminating this error.
Yep. Dump the Bat email client and you’ll be fine. Thunderbird works. Its a bat or umm Bat! (ooouuu I like the exclamation mark).
Anyway tell them they have a problem and quit whining.
You probably do not care as you Open Source guys get so stick on using certain apps, but the Bat! was out seven years before Thunderbird (1997 vs. 1994.) It mail ticker and other advanced features, are spectacular.
Yea, they know they have a problem. Do not tell me there is not one problem with Thunderbird…